The Fine Print
Store Policy
Everything you need to know about ordering with Importer Unc.
Orders - Understand how it works
Every order at Importer Unc runs through a simple three-step process:
Lock. The moment your order is placed, Unc gets to work — identifying and locking in your unit from our global sourcing network. Every game is handpicked and verified at source before it even begins the journey to you.
Source. Your order is imported and routed to our fulfilment centre in India. Once it lands and clears customs, each product goes through a quality check against the listing before it moves any further.
Drop. After clearance, your order is dispatched domestically with full tracking visibility available on the website. Delivery to your doorstep typically takes 5–7 days from dispatch, depending on your last mile logistics provider.
The price you see at checkout is the complete price. It covers the product, the sourcing, the import, the quality check — no hidden fees or charges.
Pre-Orders
- Every pre-order listing displays the expected release date of the game.
- Once the title officially releases, our sourcing process start from that day
Import Orders
As the name suggests, Import Orders are titles hunted down in other countries and brought in by Unc specifically for you. These are sourced through our network across different regions and shipped to your doorstep once they clear the process outlined above.
Given the distances and logistics involved, Import Orders typically take 4–6 weeks to arrive. Patience is key here — but every order is worth the wait.
Shipping - How we make the Drop
Importer Unc ships pan-India via Professional Couriers including Delhivery, DTDC, and Bluedart. Every order is packed with adequate protection to ensure it arrives in the same condition it left us.
- Domestic shipping available across all serviceable PIN codes in India.
- Tracking details are made available on your account as soon as your order is dispatched.
- Estimated delivery: 5–7 days from dispatch, depending on your last mile logistics provider.
- All import duties and customs clearance are handled by us. You will not be charged anything additional on delivery. Please BEWARE of any such scams by delivery agents.
Cancellations - :/
Once a booking is confirmed, it cannot be cancelled. Our sourcing process begins immediately upon order placement, and cancellations are not accepted at any stage.
We'd encourage you to plan your order carefully before placing it.
If you have a genuinely exceptional circumstance, you're welcome to reach out to us at importerunc@gmail.com — we'll hear you out, though we cannot guarantee a resolution.
Refunds & Replacements - We got your back
Our promise is that you receive exactly what is described. Importer Unc deals in both new and pre-owned games, and every product is listed with an accurate condition description — what you see is what you get. Still have questions? Better check with Unc.
What's covered
- Import transit damage — any damage that occurs during the international leg of the journey (from source to our fulfilment centre) is fully covered by Importer Unc. You will be offered a replacement or a refund (depending on the circumstance)..
- Condition mismatch — if what you receive does not match the condition stated in the listing, your order is eligible for a replacement or a refund (depending on the circumstance).
What's not covered
- Domestic transit damage — any damage that occurs during the local delivery leg (from our fulfilment centre to your doorstep) must be claimed directly with the respective logistics provider. We will provide you with all shipment details to support your claim.
To raise a claim, follow these steps:
- Step 1 — Record an unboxing video the moment your order arrives (MANDATORY). The video must clearly show the outer packaging being opened and each item being inspected, including any visible damage. While we trust our deals with out customers, its important to make an unboxing video to ensure malicious elements don't get better of our relaxed policies.
- Step 2 — Email us at importerunc@gmail.com with your Order Number and phone number within 24 hours of receiving your order. Claims raised after this window will not be eligible.
- Step 3 — We will reach out to you to collect the unboxing video and any additional details.
- Step 4 — Once we have everything, we will offer you a free replacement based on product availability, processed as quickly as possible. In case we are unable to source your item, full refund shall be offered.
Please note - to avoid scams or getting scammed we encourage an unboxing video for every order you receive. We have the right to deny refunds/replacements in absence of one.
Your Data is Safe with us
Your personal information is used solely to process your order and communicate with you about it. We do not share or sell your data to any third party.
All transactions are processed through encrypted, trusted payment gateways. Payment details are never stored on our end.
You may request deletion of your data at any time by writing to importerunc@gmail.com and your data will be deleted within 10 working days from the request.
Things you dont wana know
Importer Unc is not liable for delays caused by circumstances outside our control, including customs hold-ups, carrier disruptions, or publisher delays on pre-order titles. We will always communicate proactively if your order is impacted.
This policy may be updated at any time. The current version is always available on this page.
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